If the complainant or respondent is not satisfied with the disposition by a Complaint Manager, the complainant/respondent/representative may appeal the disposition for an administrative review to one of the Complaint Administrators, identified in Section I above within twenty (20) school days.  If the complainant or respondent is not satisfied with the disposition by a Complaint Administrator, the complainant may appeal for a second administrative review to the Deputy Superintendent for Student Services, as follows: 

Casey Ngo-Miller
Deputy Superintendent for Student Services
333 Washington Street,
Brookline, MA 02445
(617)730-2444 

The Complaint Administrator/Deputy Superintendent for Student Services will issue a written response on the appeal to the complainant within ten (10) school days of receiving the appeal.  

Generally, a complainant may file a complaint with the U.S. Department of Education, Office for Civil Rights, 5 Post Office Square, 8th Fl, Boston, Massachusetts 02109-3921, telephone (617)289-0111, TTY (800) 877-8339, Email: OCR.Boston@ed.gov or with OCR using OCR’s electronic complaint form at the following website:  https://www2.ed.gov/about/offices/list/ocr/complaintform.pdf